Here is a step-by-step guide to resolving a transaction error when sending Nexo with MetaMask:
Error: Transaction error when sending Nexo with Metamask
Sometimes you may encounter a “Transaction error” when trying to send Nexo from your MetaMask wallet to the HitBTC exchange. If this happens, don’t worry, it’s easy to fix. In this article, we’ll walk you through resolving this issue and getting your funds back.
Step 1: Verify your MetaMask account
Before attempting to send Nexo, make sure that:
- You are logged in to your MetaMask wallet.
- You have sufficient balance in your MetaMask account to cover any fees or charges.
- The HitBTC exchange is open for business and has liquidity for Nexo.
Step 2: Check your MetaMask settings
Make sure your MetaMask settings are configured correctly:
- Go to
Metamask Settings >
Wallets >
Metamask Wallet.
- Make sure the
Allow Nexo Transactions box is enabled.
- Make sure
Nexo Network(e.g. Mainnet, Testnet) is selected.
Step 3: Check your MetaMask transaction history
Check your MetaMask transaction history to make sure that:
- The last few events were successful and did not result in an “Event Error”.
- You did not receive any warnings or error messages about suspicious activity.
- The wallet has not been compromised or frozen.
Step 4: Check HitBTC Exchange Fees
Make sure the fees associated with sending Nexon to HitBTC are reasonable:
- Go to
HitBTC Exchange Settings >
Fees to check the current Nexo transaction fees.
- Make sure you have enough balance in your MetaMask account to cover all costs.
Step 5: Try a new event
Try sending Nexo again from your MetaMask wallet. If this resolves the issue, do the following:
*You may need to contact HitBTC support to resolve additional issues or questions regarding their exchange fees.
*Alternatively, you can try using a different MetaMask wallet on different devices.
Additional Tips and Troubleshooting Steps
- Please check back regularly for updates and changes to MetaMask settings and HitBTC exchange policies.
- Consider resetting your MetaMask wallet or account if you have been experiencing recurring “Transaction Errors”.
- Please contact HitBTC support if the issue persists as they may have specific solutions or instructions for your situation.
By following these steps, you should be able to resolve the transaction error when sending Nexo with MetaMask and get your money back. If you are still having issues, feel free to ask for help or seek further advice from online resources or HitBTC support.
